Refund policy

Online Returns and Cancellation Policy

We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This page explains our returns policy and how to go about making a return should you need to.

You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.

Before returning your items to us, please check:

  • The items for return are unworn, in re saleable condition, complete with all swing tags & original packaging
  • You have included your original invoice, with your preference for exchange or a refund.
  • If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice or on your returns form. We recommend that you send us a quick email at info@walklondonshoes.co.uk so we can put the replacement item aside for you